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What are your hours of operation?

Our office hours are Monday to Friday from 9 am to 5 pm. Orders for pick up should be made no later than 4 pm.

What are your conditions of sale?


Credit Terms and Discounts

Upon credit approval, terms are Net 30 Days from invoice date.  No discounts on COD or CIA orders.



Payments may be done by cheque or money order.  Please make cheques payable to Have Our Plastic Inc. 



Where an item has to be specially ordered, or to be custom made, a minimum 25% deposit is required and payable immediately with PO.  Deposit payments are non-refundable due to customer cancellations and  if production has already  started.


Credit Card Payments

We accept Visa, Mastercard, and COD orders without a surcharge.  All inovices paid by credit card will include a surcharge of 2%.


Minimum Order Size

The minimum order value is $50 Net.  Orders between $30 to $50 will be assessed a $5 handling fee.  Orders less than $30 will be on hold for customer to make additions to reach $30 or more.  


Cancelled Orders

Orders may be cancelled if not yet shipped.  Customer must notify HOP and receive confirmation that the order has been cancelled.  Shipping charge may apply if courier has already been dispatched.  Any deposit payment may be forfeited.


Return of Merchandise

  • No goods will be accepted by HOP after 30 days from the date of receipt of goods.
  • Goods returned must be in re-sellable condiion and a 20% restocking fee will apply on all approved returns.
  • Custom or specially manufactured (non-stock) merchandise will be not be accepted for return or credit



Warranty Returns

All manual equipment models carry a two year warranty, electric models carry a one year warranty. Warranty equipment must be returned with pre-paid freight to HOP or authorized service depots. HOP will, under the terms of warranty, repair or replace and return the equipment with freight pre paid.



When requesting the return of merchandise, please provide our customer service department with he following:

  • The HOP invoice number
  • Date of order
  • Reason for return




  • Claims for defective merchandise must be made within 7 days of receipt of goods
  • Claims for goods or lost in transit must be filed with the transportation company



Prices & Specifications

Subject to change without notice.

What are the different kinds of bindings available at HOP?


Comb Binding

The most common style of document binding. Books up to 2” in thickness may be bound together and lay flat for easy reading and copying.  Comb binding can be used to create a variety of documents from reports to calendars, it is both flexible and reusable for adding and removing pages.  Comb bindings are cost effective, and come in a variety of sizes and colours.  Comb bindings can be imprinted with company logos or descriptions.



Coil Binding

Visually appealing and durable, coil bindings are made to be resilient under pressure.  Coil bindings are ideal for documents made to last.  The coil is crimped at each end to secure the pages in place.  Pages can be bound up to 2” in thickness and lay flat and open to a full 360°for easy reading.  The coils are inserted manually or using an electric coil inserter.  Coil bindings come in a variety of sizes and colour.



Wire Binding

Wire bindings offer a more professional and elegant aesthetic.  Documents can be bound up to 1” in thickness that lay flat and open to a full 360°for easy reading.  Wire bindings are not reusable and do not have the same versatility as comb bindings for adding and removing pages.  Wire binding is the most secure method of document binding.

What should I consider when buying a laminator?


Determine the materials being laminated.  Are you laminating documents that are heat sensitive and easy to damage?  If so maybe a cold laminator is right for you.  But if you desire the high quality finish of hot laminators, consider machines with variable speed and temperature controls to help mitigate damage.


Consider the size and thickness of your documents beforehand, as well as the size and thickness of documents you may laminate down the road.  This saves you from buying a new machine and making your old one obsolete.  Thicker documents will require a more heavy-duty machine with higher specifications. Laminators with variables for speeds and temperatures give you more control on how the end product will look best suited for your size and shape.

What are the differences between hot and cold laminators?


The major difference between the two is that the seals are activated by heat while the other is activated by pressure.  So if you happen to be in the market for a new laminator, consider the following before you make a decision:


Cost:  Hot and cold laminators cost about the same, the difference then come down to the cost of supplies.  Laminates that require heat are generally cheaper than cold laminates.



Convenience/Speed:  Speed should be considered a factor in determining which type of equipment is right for you.  If you need a machine that can laminate quickly for high volume production then maybe a cold machine is right for you.  Cold machine require no warm up compared to hot laminates which can take from 2 – 15min depending on the size of the machine.  Manual cold laminators require no power input and can be used virtually anywhere.


Application:  What documents will you be laminating?  Are they heat sensitive?  If so, it is best to avoid using hot laminators as they can melt or destroy documents sensitive to heat.  Cold laminators on the other hand are ideal for photos and other heat sensitive documents, as it requires pressure to active the film.  It is important to note that proper care and training needs to be used with hot laminators as they can cause bodily harm.  Also, because heat is used to seal the document between to layers of film, heat laminates often more durable and secure.

Do I need a roll or a pouch laminator?


The machine you buy should depend on the size and thickness that you require.  Pouch laminators can only laminate one article at a time and must be fed into the machine individually.  Well suited for operations that require small runs, they are great for photo cards and legal sized documents.  Pouch laminators are capable of laminating articles up to 12" wide.

What are rotary trimmers?


Rotary Trimmers are devices used to cut documents in a straight line.  Because they come in various sizes, it is important to know how long of a trimmer you will need beforehand.  Trimmers are mainly used to cut a single sheet at a time, and do not offer the same quality cut as a guillotine.  The quality of the blade is also important, the sharper and more durable the blade, the higher the cost to replace.  Mats and blades will become worn with time and will require replacement.

What are guillotine cutters?


Guillotine paper cutters are designed to cut large stacks of paper in a simple and effective manner.  The type of guillotine required depends on the cutting capacity and output of the business.  The bigger the blade, the easier it is to cut large amounts of paper.  The blade itself becomes worn and dull after prolonged use.


It is important to consider the safety features on guillotine cutters, as they can be dangerous to operate. The NXP power cutters are equipped with a front safety light beam system that shuts down the cutter when the light beams are interfered.  Others include tension springs that prevent the blade from dropping once it is lifted.  A blade guard and lock are also crucial safety features that help prevent serious bodily harm.

What should I consider when purchasing a menu cover?

If you’re in the process of ordering new menu covers for use in your restaurant, you have probably already discovered that you have a lot of different options.  Do you have a little money to spend or a lot?  How much time do you plan on spending on cleaning your menu covers?  These are just a couple of the questions you will discover answers to in this overview of the world of restaurant menu covers.


Cover Material

Menu covers are available in many different types of materials.  Are you looking for a sophisticated, sleek style of cover?  A genuine leather menu cover may be the perfect product for you.  Are you more interested in having inexpensive menu covers?  Perhaps a vinyl or plastic cover is better suited for you.  Menu covers are also available in various fabrics, imitation leather, and padded finishes.



With so many different materials used for menu covers, it’s no surprise to find that there are many different colors to choose from as well.  Leather is typically available in natural colors ranging from black to various shades of brown.  Covers made from fabrics and imitation leather are literally available in almost every color of the rainbow.  If you would prefer to let your menu be the showboat in your restaurant, you can always opt to use clear menu covers.



Most menu covers are relatively easy to maintain.  A quick cleaning with a damp washcloth is usually all that is necessary to remove most stains.  However, some menu covers are more durable than others.  Leather or fabric covers are fairly resistant to showing signs of wear and tear.  In contrast, vinyl or plastic menu covers may wear out more quickly.  Plastic can become stiff over a long time and eventually crack or break.



Menu covers can be ordered to fit a menu of almost any size.  Some covers are petite, measuring 5½” x 8½” or less.  Others are bigger, measuring as big as 11” x 17”.  In addition, menu covers can include a variety of pages.  Simple covers may only offer two page views: the front and back pages.  Others, bound together like books, may offer as many as twelve page views.



Like many designer items, menu covers can be customized with a whole host of embellishments.  Some covers can be embossed with a logo or name.  Other covers are bound with bright-colored fabric or leatherette.  Café menu covers can have gold, silver or black metal corners that serve a decorative and protective purpose.



The cost of menu covers varies greatly with the options that are included in the menu covers.  Genuine leather covers are typically the most expensive styles with prices running as high as $60 each.  A more moderate option might be a leatherette menu cover of a similar size that costs closer to $20.  A budget-conscious restaurant owner can find an even more economical café cover of the same size for under $5.  There truly is a menu cover to fit any budget.

How do I clean my menu covers?


To help protect your menu covers, we offer the following simple guidelines for keeping your menu covers looking their best.


Regularly remove dust, dirt, crumbs, spills etc. When cleaning, use only water, or very mild soapy water on a soft damp (not soaking wet) cloth or sponge. Do not use chemicals, glass cleaners, abrasives, bleach, etc. These can destroy both covering materials and printed/ stamped images.


Most menu covers both waterproof and stain resistant. However, there are some products which can leave permanent stains such as indelible ink. Do not allow ink to come in contact with the menu covers.


Do not store your menu covers in wall boxes. Wooden wall boxes can destroy the life of your product.


Do not store menu covers under extreme hot or cold temperatures.  Warm temperatures may cause the menu covers to expand and cold temperatures may cause them to contract, resulting in the covers becoming brittle and cracking.  Keep your menu covers at room temperature whenever possible.


Do not let your covers become submerged in water. Do not place in dishwasher or otherwise allow to become submerged in water or other liquid.

What kind of artwork is needed for custom printing?


Digital Media

Acceptable digital formats include AI, PSD, EPS, JPG and TIF.  All artwork must include 1/4" space around the image.  Files sent by e-mail should be compressed using Winzip or similar programs.


Digital Image FIles for Foil Stamp, Blind Emboss or Screen Printing

Image files must have a resolution of at least 300 pixels per inch at 100% size, and be in solid black on a white background.  Artwork files should have smooth lines free of any jagged edges.  Scanned images are not acceptable.


Digital Vector Files

Vector files are preferred.  Since these files are reslution independent, it is not necessary to assign a resolution to them until ouput.  Please convert all texts to images or include the associated fonts.


Acceptable Applications

Windows (PC) formats are preferred but Mac applications are acceptable.  Adobe Illustrator, Adobe Photshop, Adobe Acrobat (PDF), QuarkXpress and Corel Draw files are acceptable. 


Additional Charges

We will do our best to work with any digital file submitted.  However, in some cases, it may be necessary to change or "clean" part or all of an image.  Please be advised that additional charges may appy in this case.  Our current rate is $60/hr.  Minimum one hour.

Where do I send my artwork?


Please send artwork to .(JavaScript must be enabled to view this email address)

Does HOP protect website users' privacy?


Have Our Plastic Inc. (HOP) adheres to the highest standards in assuring our customers' privacy. All information relating to customers' accounts, transactions, and correspondence are handled with discretion.

Any personal information collected by HOP is transaction related, requested by the individual. Customers voluntarily and knowingly submit relevant personal details in order to guarantee delivery and receive correspondence relating to specific products.

We collect no personal information about you unless you choose to provide that information to us. We do not use techniques that collect personal information about you without your knowledge. When you browse our web sites, you are anonymous and no personal information is being collected.

For certain online services, we may use cookies that identify you as a return visitor. A cookie is a piece of data that a web site can send to your browser. If the cookie is stored, return visits to our web site will allow us to tailor information according to your individual preference. Cookies do not contain any personally identifying information. Some browsers will inform you when a cookie is being stored on your hard drive.

By submitting a form requesting any information, you are entitled to receive correspondence from HOP. If you send us an email message, we may retain that message and your email address, as well as any response we send you. From time to time we may use email as a way to keep in touch with our existing customers and other interested individuals.

Receiving correspondence is optional. You may opt out of being included in our mailing list, even after granting prior permission.

If you prefer to contact HOP by regular postal mail, please write to:

Have Our Plastic Inc.
6990 Creditview Rd., Unit 4
Mississauga, ON
L5N 8R9

If you submit your name through a form on a HOP web site to request information from a third party, HOP is not responsible for any use of your name by the third party. To learn more about any other company or organization's privacy policies, we suggest visiting their web site or contacting them by postal mail or telephone.

By using this site, you signify your agreement to the terms and condition of the Privacy Policy. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes.

What about e-mails?


At Have Our Plastic Inc. (HOP), your privacy is important to us. We want to keep you informed, and email is one of the ways we are able to effectively do so.

We collect email addresses and other business information from our own online and print sources, as well as various other sources, including but not limited to request forms, and order forms related to our various products/services. Any time you provide us with your email address, you are providing us a means of contacting you.

We provide unsubscribe links in the emails we send. You may unsubscribe from any publication, marketing, and/or shows’ email list at any time by simply clicking on that link.

We may exchange email addresses with outside contractors who provide products and services on our behalf.

When you make purchases through HOP, your credit card or other payment information is secure. Other information may also be collected and stored using available electronic technology.

Links to other websites may be contained within the various HOP web pages. We are not responsible for the privacy practices or the content of these websites.

By accessing and using HOP electronic services, you agree to the terms and conditions of this privacy policy.

We take all reasonable precautions to insure that your email address information is protected and is used in accordance with the above policy and prevailing best business practices.

HOP reserves the right to amend or replace this privacy policy as needed.

Website Disclaimer


1. Acceptance of our Terms

By visiting the website hop.ca, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to hop.ca, you agree to be bound by the following Terms and Conditions of Service. If you do not want to be bound by our Terms your only option is not to visit, view or otherwise use the services of hop.ca. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and hop.ca and that your use of hop.ca shall indicate your conclusive acceptance of this agreement.



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The Terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that are to continue in perpetuity shall be unaffected by the termination of this agreement.



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You understand and agree that your use of hop.ca is entirely at your own risk and that our services are provided "As Is" and "As Available". hop.ca does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the hop.ca website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.



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You understand and agree that hop.ca and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not hop.ca has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of hop.ca is limited to the greatest extent permitted by law.



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You understand and agree that the above Terms constitute the entire general agreement between you and hop.ca. You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.



11. Changes to the Terms

hop.ca reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of hop.ca after any changes to Terms will signify your agreement to be bound by them.